ACCC Rules Fallout 76 Refunds Can Go Forward in Australia

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ACCC Rules Fallout 76 Refunds Can Go Forward in Australia

November 1, 2019

By: Robert N. Adams

More Info About This Game
Publisher
Bethesda Softworks
Platforms
Xbox One, PlayStation 4, PC
Release Date
November 14, 2018 (Calendar)
Genre
Action
Purchase (Some links may be affiliated)
 
 

Fallout 76 refunds will now be processed in Australia in certain situations following customer complaints filed to the Australian Competition & Consumer Commission.

The ACC has put out a press release on the subject of Fallout 76 refunds for Australians. In it, they state that Zenimax has acknowledged that they were likely to have misled consumers about their rights in relation to getting a refund. The ACCC had received complaints that Zenimax representatives had told customers that they were not entitled to refunds after they had complained about various issues with the game including server troubles, lag, and graphical problems.

However, this statement was not in line with the rights actually afforded to Australian consumers. As a result, Zenimax will be going forward with making refunds available to customers in the country, although there are a few conditions as to who can get them and when.

Fallout 76 Refunds Green Dude

 
 

Who Can Get Fallout 76 Refunds

Refunds will be offered to Australian customers who contacted Zenimax between November 24, 2018, and June 1, 2019, seeking a refund but ultimately failing to get one, Obviously, players who take Zenimax up on this offer will forfeit their ability to be able to play the game.

ACCC Commission Sarah Court had a lot to say on the matter after this resolution was put in place.

"When a consumer buys a product it comes with automatic consumer guarantees, and retailers must ensure their refunds and returns policies do not misrepresent what the Australian Consumer Law provides," Ms. Court said in the press release.

“When a consumer has purchased a product that has a fault which amounts to a major failure, the Australian Consumer Law provides them with the right to ask for their choice of either a repair, replacement or refund," she added.

Zenimax has also taken steps to ensure that these mistakes will not be repeated again in future. Interested parties can read more about their undertaking at the ACCC website.

What do you think about the Fallout 76 refunds situation in Australia? Do you think other countries will follow through with similar rulings? Let us know in the comments below!

 
 

A photograph of Robert N Adams
Senior Writer

I've had a controller in my hand since I was 4 and I haven't stopped gaming since. CCGs, Tabletop Games, Pen & Paper RPGs - I've tried a whole bunch of stuff over the years and I'm always looking to try more!

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