The Cyberpunk 2077 PlayStation Store listing has been removed for PS4 or PS5. What's more, Sony has said that it will be offering a full Cyberpunk 2077 refund for anyone who wants one.
Cyberpunk 2077 has had more than its fair share of problems at launch on pretty much every platform, but the previous generation of consoles has had it the worst. The Xbox One and PS4 versions of the game have had the most trouble — so much so that CD Projekt Red has offered full refunds for those platforms.
Unfortunately, some gamers have reported trouble actually getting a refund — more than a few of the initial wave of refund requests were outright refused by Sony. Now, Sony has apparently reversed course in a big way.
Cyberpunk has been removed from the PlayStation Store. Didn't see that one coming. pic.twitter.com/cW0w5gtnWP— Simon Cardy (@CardySimon) December 18, 2020
Cyberpunk 2077 PlayStation Store Listing Vanishes
We got our first hints of the Cyberpunk 2077 PlayStation Store removal in the above tweet from IGN's Simon Cardy. At the time of the tweet, the PlayStation Store page was still up, but the game no longer showed up in searches in either the United States or Canada.
The store page for the game was removed shortly thereafter. The PlayStation Store simply shows a blank grey page that appears to be somewhat broken — at the time of writing, refreshing the Cyberpunk 2077 store page attempts (and fails) to load the cover image of the game.
Cyberpunk 2077 being removed from the PlayStation Store is somewhat surprising, but that's not even the biggest surprise revealed tonight — Sony is also offering full, unconditional refunds to anyone who bought the game on their platform.
You Can Now Get a Cyberpunk 2077 Refund on PS4 or PS5
Sony put out a special web page following the removal of the Cyberpunk 2077 PlayStation Store page. On said page, Sony offers a full refund to anyone who wants one, albeit with some reasonable caveats.
"[...] we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store." – Announcement from Sony Interactive Entertainment
"[Sony Interactive Entertainment] strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store," the announcement read. "SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice."
"Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution."
The game is still live on the Xbox platform at the time of writing. Players requesting refunds on that platform have not had the same issues as they have with Sony, so we may not see a similar removal in the Xbox ecosystem. We'll likely see Cyberpunk 2077 come back to the PlayStation Store at some point, although it probably won't be until a lot of the game's problems on PS4 and PS5 are properly fixed.
Update December 18th - 7:59 AM: CD Projekt Red released a statement on the Cyberpunk 2077 PlayStation store removal, and refund on Twitter
Important Update for @PlayStation Users pic.twitter.com/fCB4z74M3z— Cyberpunk 2077 (@CyberpunkGame) December 18, 2020
What do you think of the Cyberpunk 2077 PlayStation Store listing being removed and Sony offering full refunds? Do you think the game will ever come back to PS4? Let us know in the comments below!