The reception following the launch of The Lord of the Rings: Gollum by German studio Daedaelic Entertainment has been fairly negative, and the developers have taken to social media to acknowledge the issues plaguing the game.
With a message on Twitter, Daedaelic apologized to the fan for the "underwhelming experience" provided by the game and pledged its commitment to improving the situation with patches that should fix the bugs and technical issues and allow the fans to enjoy the game to its fullest potential.
Here's the full message:
We would like to sincerely apologize for the underwhelming experience many of you have had with The Lord of the Rings: Gollum upon its release. We acknowledge and deeply regret that the game did not meet the expectations we set for ourselves or for our dedicated community. Please accept our sincere apologies for any disappointment this may have caused.
Our goal as a studio, and as passionate The Lord of the Rings fans, has always been to tell a compelling and immersive story-driven adventure. Crafting a story with Middle-earth as our playground has been the greatest honor — and the biggest challenge we have faced so far.
At Daedalic, we understand that a game's success relies on the enjoyment and satisfaction of its players. We genuinely value your feedback and have been actively listening to your voices, reading your comments, and analyzing the constructive criticism and suggestions you have provided.
Our development team has been working diligently to address the bugs and technical issues many of you experienced. We are committed to providing you with patches that will allow you to enjoy the game to its fullest potential.
Once again, we deeply apologize for any inconvenience caused, and we appreciate your understanding during this time. We will continue to keep you updated on our progress and provide transparent communication regarding the upcoming patches and improvements. Your passion and dedication as players have been the driving force behind our determination to make things right.
Thank you for your support.
The Lord of the Rings: Gollum is currently available for PS5, PS4, Xbox Series X|S, Xbox One, and PC, with a Nintendo Switch version coming down the line.
if you'd like to learn more, you can read our review, in which our Brittany Alva praised the "few genius moments of narrative storytelling" and "great representation of Mirkwood and Mordor," but criticized the lack of polish and underwhelming narrative for the majority of the game.