Helldivers 2 Developer Apologizes and Shares Update About Ongoing Login and Reward Issues

The developer of Helldivers 2 shared an apology and an update about the widespread issues with logins and rewards that are affecting players in the popular new game published by PlayStation.


Published: February 11, 2024 9:00 PM /

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A hug in Helldivers 2

While Helldivers 2 has been quite successful on PS5 and PC since its recent release, the ride has not been particularly smooth. 

Players have been affected by widespread login issues on top of often not receiving rewards when completing missions. 

This is due to the capacity of the servers not being sufficient to tackle the high traffic that hit the game due to its sudden popularity.

Helldivers 2 gameplay screenshot

Arrowhead Game Studios CEO Johan Pilestedt took to his personal X (formerly Twitter) account to explain the situation and apologize for the disruptions+.

Pilestedt mentions that three hotfixes have already been deployed to improve the situation, but the servers' connection rate per minute is limited. While this has been increased from 10,000 to 20,000, it's still not enough to address login demands.

On top of that, the game is peaking at 360,000 concurrent users, which is the limit the servers can handle. This has also been increased from 250,000. 

This means that players will still get "Failed to connect to server" errors, but the changes made to the rate and peak limits should help in at least requiring fewer tries to log in successfully. 

The issue of rewards has also been mitigated but not solved fully, and it'll require additional server maintenance. Pilestedt mentions that rebooting the game may help. 

With the apology, he mentions that the team is working hard to make it right. They will now get some sleep and continue trying in the morning. 

Hey Everyone,

Thank you for your patience during the server maintenance. With it we deployed three “rapid-fixes”
aimed at improving the situation with rewards often not being handed out properly, login-issues, and
server capacity.

To speak in technical terms, our services as well as our partner services have a rate limiter that denies
connections beyond a volume per minute to prevent the entire system from failing. We managed to
increase the rate limit from 10,000/min to 20,000/min and the total capacity of concurrent players was
increased from 250,000 total to 360,000 total. This was however still not enough as the player count
jumped to 360k after 5 and half minutes.

As such, the issue with login remains. If for any reason you get the “Failed to connect to server”issue it
means that the maximum number of login requests for that particular minute is exceeded and/or that
the servers are full and will require someone to log out before allowing new players in. As mentioned
above, the increased capacity should require less retries to get in.

As for the reward issue, the fix was mitigated but not resolved. And without additional server
maintenance this will still not work as intended. If you get the issue you can try rebooting the game to
increase the chances of it being reset. This is due to the high traffic on the servers leading to rewards not
being tracked correctly by our servers.

I know the progression issue is frustrating, especially for newer divers that want to unlock sweet gear.
For now, please once again accept our sincere apologies for the issues you're facing and rest assured,
we're doing our utmost to make it right. In order to do so, right now it is crucial that our team gets some
sleep and we will be back at this again in a few hours.

Regards,

Johan

Speaking of peak concurrent players, the data tracking website SteamDB reveals that the PC version of the game has peaked at 155,926 users yesterday night on Valve's platform, meaning that the PS5 version likely peaked at around 200,000 players.

Helldivers 2 is available for PS5 and PC via Steam, published by Sony Interactive Entertainment on both platforms. If you'd like to see more, you can check out the latest trailer and another.

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More Info About This Game
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Release Date
February 8, 2024 (Calendar)
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