PS5 UK Launch Hindered Due to "Size of Product" According to GAME

Published: Thursday, November 19, 2020 - 13:21 | By: Robert N. Adams
More Delivery Delays for UK Customers

The PS5 UK launch is having some problems, owing in part to the overall size of the control and the lack of inventory across the country according to one retailer.

As The Verge reports, UK retailer GAME has released an e-mail to customers warning that some of them may not receive their delivery in a timely manner. Delivery delays shouldn't be surprising by now — even a massive company like Amazon told customers that some of them might not get their console by launch day. GAME, however, has noted a somewhat odd reason for the delay: the size of the PS5 console itself.

 
 
GAME PS5 UK launch message to customers.jpg
Image credit: The Verge

GAME Details PS5 UK Launch Troubles in Customer E-mail

GAME is essentially the UK equivalent of GameStop and a large number of customers surely placed their pre-orders with them. Customers who had a pre-order at this retailer for the PS5 UK launch received an e-mail advising them about the current situation.

"Due to the volume of PlayStation 5's in the UK market and the size of the product, the launch has led to UK wide delivery challenges for all Retailers and Couriers," read the e-mail from GAME. "Our aim has always been to ensure that as many orders arrive on time for release date as possible therefore, we have had to secure multiple couriers to help try to achieve this."

GAME notes that it decided to hire Yodel to help facilitate deliveries of the console. Unfortunately, Yodel has informed GAME that there have been "capacity issues" in its delivery network which might mean some customers won't get their PS5 on launch day. Yodel, however, has replied with a statement of its own.

Yodel states that it doesn't work directly with GAME and that it has been "consistently clear" on the number of orders it would be able to handle overall, although it declines to go into specifics about what this may mean. The delivery company contradicts GAME's statement, affirming that there are no delays within its internal network. For now, Yodel advises customers that it can track the progress of their PS5 delivery on their website.

Unsurprisingly, the PS5 UK launch has been having trouble at other retailers as well, echoing the problems with the console's Western launch. Hopefully, the lucky few customers who managed to get a PS5 pre-order in place will get their hands on the new console sooner rather than later.

Have you had your PS5 pre-order delay? Do you think retailers could have done a better job in getting the consoles into the hands of customers? Let us know in the comments below!


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Senior Writer

I've had a controller in my hand since I was 4 and I haven't stopped gaming since. CCGs, Tabletop Games, Pen & Paper RPGs - I've tried a whole bunch of stuff over the years and I'm always looking to try more!