2K Games’ customer support service is dealing with a lot of complaints from owners of NBA 2k19 as reported by Eurogamer.

NBA 2k19 is the latest yearly iteration of publisher 2K Games’ franchise focused on basketball. The game’s publisher attracted some ire from a portion of the gaming world after it asked fans to contact the Belgian government over the removal of loot boxes in the game. Belgium’s gaming authorities have recently appeared to be against loot boxes in video games, so much so that Blizzard Entertainment removed the ability to purchase them in Overwatch and Heroes of the Storm for that country.

To add to their troubles, the sheer volume of customer complaints has apparently overwhelmed 2K customer support. Tweets have gone out from their official Twitter account a few times in the last several weeks alluding to this issue:

A number of issues have been commonly complained about by the players. According to Kotaku, one of them is a bug where a game never ends and players are essentially trapped, unable to progress any further. Custom characters have disappeared entirely for some unfortunate folks, and there have been issues with players losing Virtual Currency in some circumstances such as having it deducted when “purchasing” a free item. Virtual Currency is required for improving your MyCareer character or purchasing loot boxes and it can be earned through normal gameplay, although the option to purchase it outright also exists.

The number of complaints has resulted in some players complaining that they have been waiting for several days (and in some cases, several weeks) for a response to support tickets they filed for NBA 2K19. Although it’s pretty clear that there are more than a few issues with the game, 2K Games does seem to be making progress going by the announcements for fixes that they have up on their official Twitter account.

If you’re having problems with NBA 2K19, 2K advises that you submit your issue to their support system. Just bear in mind that you might have a bit of a wait on your hands.

Have you experienced any issues with NBA 2k19? How does the launch of this game compare with previous titles in the franchise? Let us know in the comments below!


Robert N. Adams

Senior Writer

I've had a controller in my hand since I was 4 and I haven't stopped gaming since. CCGs, Tabletop Games, Pen & Paper RPGs - I've tried a whole bunch of stuff over the years and I'm always looking to try more!