In a response to the recent controversy surrounding the Heroes of Might and Magic 7 Collector's Edition released in North America, Ubisoft has decided to fully refund any and all players who send in a request.
The controversy came about after aN imgur user pointed out that the collector's edition of Heroes of Might and Magic 7 did not include a physical disc in the package, even though the advertising for the game, including an official unboxing stream on Twitch, did include a physical copy of the game.
The user further mentioned that the special edition was shipped in unsealed packaging, with the lid off, which caused the contents of the package to spill out of the box. The user also notes that there was an empty spot in the box that was clearly meant for a DVD case. European players don't seem to be affected by this.
The imgur user explained that Ubisoft initially tried to dodge this particular bullet by activating digital copies of the game and refusing to refund those copies. Ubisoft then changed the picture on the official store page from "PCDVD" to PC "Download" to cover this up, forgetting to remove the picture of the collector's edition that did include the physical DVD.
A statement on the official forums, Ubisoft says it regrets "any confusion created by the marketing materials of our Might and Magic Heroes VII Collector's Edition," offering affected players a copy of Far Cry 4, Assassin's Creed: Rogue, The Crew, Toy Soldiers: War Chest Hall of Fame Edition and Zombi by way of apology.
Another day, another controversy centered around Ubisoft. It's becoming increasingly harder to justify a purchase from this developer since they've been playing fast and loose with customer service in addition to releasing broken games upon release. Makes me scared for the new Assassin's Creed game that is set to release next month. Would have been nice if they just flat-out came out and admitted that they misled their customers, but if recent years have been an indication, then I'm sure that's never going to happen with them.