Steam Controller

Steam Controller Orders Are Reportedly Being Canceled

December 4, 2019

By: Robert N. Adams

 
 

The Steam Autumn Sale had quite a few fantastic deals, but one of the best may be stirring up some trouble. The Steam Controller was sold at fire-sale prices, but it seems that Valve may be canceling orders after mistakenly taking on too many.

A submission to the /r/SteamController subreddit highlights the problem, purportedly showing a message from Steam Support.

 

Steam Controller Steam Support

"During our recent sale, we mistakenly took more orders for the Steam Controller than we were able to fulfill," a screenshot of the Steam Support message reads. "As we are no longer producing this product, we are unable to send you a Steam Controller and have refunded your purchase."

 
 

This seems like a pretty straightforward issue — Valve sold too many controllers and had to cancel some orders. However, a wider examination of the situation highlights several other problems.

Steam Controller Issues Abound, Redditors Say

Several strange scenarios have emerged since the messages about canceled controllers went out. One Redditor reports that he received a cancellation notice for his order... and then a subsequent message that it's shipping out anyway. Another Redditor in that same thread states that they received the cancellation notice after they had already received their controller via the mail.

 
 

Other people are stating similarly strange situations like receiving their order but no confirmation e-mail and other oddities.

Perhaps worst of all, one Redditor has stated that they've received a refund via Steam Wallet funds rather than in actual money.

Valve seemed to want to unload their stock of their older controller all in one go and it seems that they've gotten a little more than they bargained for. Hopefully, this whole situation can be properly sorted out in the coming days and weeks.

What do you think of the Steam Controller sales situation? Do you think Valve should have done a better job of handling the sale? Let us know in the comments below!