Streaming media service Roku is releasing a fix for a known issue which causes its devices to crash when you're playing Pokémon Sword and Shield. The update is rolling out to all the company's streaming devices and should appear automatically on your device.
The issue arises when playing Pokémon on your Nintendo Switch. It doesn't affect Let's Go Eevee! or Let's Go Pikachu!. You may notice that your Roku device crashes and gets stuck in a restart loop while you're playing. Whether you've noticed the issue or not, it's probably a good idea to apply the update to your streaming device, because you may end up experiencing crashes in the future.
To perform a manual update, simply follow these instructions:
- Press the Home button on your Roku remote
- Scroll down and select Settings
- Select System
- Select System Update
Once you've done this, your device will check for a software update, then download and install it. The device will restart once it's updated, so don't worry - that's not a crash, it's supposed to happen. You should see the following software versions after you've updated:
- Roku player: 9.2.0 build 4701
- Roku Streaming Stick: 9.2.0 build 4701
- Roku TV: 9.1.0 build 4501 or 9.2.0 build 4601
If you can't reach this step at all because your device is restarting, here's what to do. Turn off your Switch or put it in airplane mode. Unplug your Roku and wait a few moments, then reconnect the power cable and let it restart. You shouldn't experience the restarting bug once your Switch is off or in airplane mode. If it's someone else's Switch causing the issue - a neighbor, perhaps, or a housemate - either ask them to co-operate or try a time when they're not likely to be playing.
Have you experienced this bug? Did you manage to successfully apply the update? Let us know in the comments below!