[Updated] PS5 Pre-Order Delays Reported at European Retailers

Published: Monday, September 28, 2020 - 14:37 | By: Robert N. Adams
Hurry Up and Wait

Update Sep 29: A second European retailer has reportedly warned of PS5 pre-order delays, telling some customers that they won't be able to get their next-gen PlayStation console until 2021.

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VGC reports that multiple Irish gamers have received an e-mail from GameStop stating that they will not be able to get their pre-order until next year.

"Thanks for reserving your place in the queue for the PlayStation® 5," read a GameStop e-mail send to VGC by multiple Irish readers. "We know you want to get your hands on the console as soon as possible, but unfortunately due to circumstances out of our control, we've now got confirmation that we won't be able to fulfil your pre-order until 2021."

As with ShopTo, the GameStop e-mail informs customers that their place in line will be held and that they will be given priority for the next wave of PS5 consoles.

Our original story continues below.


More PS5 pre-order delays have been reported by a UK retailer after Sony had informed its retail partners of their console allocation for launch.

We're roughly seven weeks away from the official launch of next-gen console gaming. Unfortunately, things haven't been going that great for gamers who want to get a PS5 or Xbox Series X.

The first wave of PS5 pre-order delays was announced to Amazon customers via an e-mail earlier in the month. The e-mail cautioned customers that they "may not receive [the PS5] on the day it is released" due to exceptionally high demand for the console. Now, a UK retailer has announced a possible delay of its own — and this might be just the start.

PS5 pre-order delays slice

 

More PS5 Pre-Order Delays May Be Announced

"We have received the allocation details from Sony and, unfortunately, we regret to inform you that we will not be able to fulfil your pre-order on day one/release date," read an e-mail from UK retailer ShopTo sent to VGC.

The e-mail was sent after Sony notified its retail partners of their console allocation; that is, Sony has told stores how many consoles they would be getting for launch. In this case, it appears that ShopTo will not have enough consoles to fulfill all of its pre-orders.

The unfortunate customers facing PS5 pre-order delays on day one will see a "Not confirmed for day one" message on their order status page. This leaves these customers with three options: wait for new PS5 stock to become available, switch their pre-order to a discless console, or cancel their pre-order entirely. Customers aiming to switch to a digital console will be given priority should they decide to make the change.

What does this mean? In this case, ShopTo has obviously taken in more pre-orders than they can fulfill. This could be an isolated shortage or a slip-up by one retailer, but it could also mean that other PS5 pre-order delays may be announced. For now, all customers can do is cross their fingers and hope for the best.

Have you encountered PS5 pre-order delays? Has your experience with getting a next-gen console soured you on pre-ordering big purchases in the future? Let us know in the comments below!


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A photograph of Robert N Adams
Senior Writer

I've had a controller in my hand since I was 4 and I haven't stopped gaming since. CCGs, Tabletop Games, Pen & Paper RPGs - I've tried a whole bunch of stuff over the years and I'm always looking to try more!