It seems that Green Man Gaming, a popular online game store, is not able to supply the demand people have for Star Wars: Battlefront. A user on Reddit received an email from the company saying that they don't have enough keys to send to everyone who may have been affected. The game has been taken from the store until this issue has been resolved.
What this means is that players will have to exercise some patience until they get restocked. In the email sent to customers, the store says that it is committed to giving everyone their keys within 48 hours, noting that only a small number of customers may be experiencing the delay. They go on to say that they guarantee delivery of the keys before the end of November 19, which is this Thursday.
Customers who are affected by this will receive a voucher for 30% off on their entire store. This isn't really a huge deal since the site routinely gives out discounts up to 22% (which can also be stacked with other discounts), but it's a nice gesture regardless. People are also eligible for a refund if they so desire. If you want to request a refund you can make a ticket here.
This is not the first time Green Man Gaming has had problems with delivering pre-ordered keys at launch. Earlier this year, their automatic key delivery system encountered a glitch which meant that a lot of customers received emails without their keys.
At the end of last month, they also announced that they were going to stop their credit program, a feature that allowed customers to return a game for credit usable on the site as opposed to money back.
This is unfortunate if you're one of the people that has been looking forward to jumping into the Star Wars battlefields. I hope they make good on their promise to deliver the keys within 48 hours of release, but it's not entirely kosher that this happened in the first place.