EB Games Acknowledges It Misled Consumers
Fallout 76 refunds are being issued in Australia by EB Games after a controversial launch. The game was in such a sorry state, in fact, that an arm of the Australian government infers that it "amounts to a major failure."
If you're playing Fallout 76 today, you're not quite getting the same experience as people who got it on launch day. One of the highlights was claims by players that there was a lack of basic hacking protection built into the multiplayer experience. Over a year later, the game's optional PVP system was being circumvented by players who exploited the game's programming by deliberately irradiating themselves.
While there have been occasional hiccups here and there, Bethesda has generally been making progress on shoring up the game's faults. The issues at launch, however, meant that Australian consumers are entitled to Fallout 76 refunds thanks to a recent ruling from the Australian Competition & Consumer Commission.
Fallout 76 Refunds will be Issued by EB Games in Australia
A press release from the ACCC states that EB Games in Australia will be issuing refunds for Fallout 76 after "acknowledging they are likely to have misled consumers" following denials of refunds due to issues with the game.
Amusingly, one choice quote from the press release infers that Fallout 76 was a "major failure" — a notion that some disappointed fans may well have agreed with on launch day.
"The Australian Consumer Law provides consumers with the right to ask for their choice of a repair, replacement or refund when they have purchased a product that has a fault which amounts to a major failure," ACCC Commissioner Sarah Court said in the press release.
"Retailers must ensure that they train their staff so they do not misrepresent to consumers their consumer guarantee rights under the Australian Consumer Law, including the right to obtain a refund in certain circumstances," she explained.
Australian consumers who were denied a refund from EB Games should contact them via [email protected] to request a refund if one is still desired. In the meantime, you can buy Fallout 76 on Steam or via Bethesda.net if instead, you are wanting to try it out.
What do you think of Fallout 76 refunds being issued in Australia? Would you have refunded the game at launch if that were an option? Let us know in the comments below!