Epic Games, makers of insanely popular money printing machine Fortnite, have announced the addition of a new undo button on all purchases made in the game. The new feature will be added in an upcoming update of the game and will allow players to refund any purchases in a five-minute window, as long as they don't start a match before attempting to refund. There is currently no word on when the button will be added to the game, but it was confirmed by one of the developers over on Reddit.
While Epic seems to think of this refund solution as the optimal solution for reducing 'accidental purchases' many players were asking about the lack of a confirmation screen which many people consider a much better option. Several users responded to the developer's comment, itself on a thread about the Japanese version of the game which does include a confirmation screen. Most of the responses seemed to think of the undo button as a round-about way of solving the issue, while others agreed that the new feature was a great idea. Only time will tell how the new feature will effect Fortnite, as the free-to-play game is heavily dependant on its microtransactions to make money.
We neither want to add friction for players nor do we want to benefit from accidental purchases or players regretting a purchase.
Our initial solution for this was to add a refund token system.
As an ongoing iteration, we are going to introduce an “undo” button to the store page that allows you to easily refund without using up a token within a 5 minute time window, assuming you haven’t started a match since purchase.
What do you think about the upcoming "undo" feature? Do you think a confirmation screen would work better? Let us know your thoughts in the comments below.