Cyberpunk 2077 Xbox Refunds Offered by Microsoft

Published: Friday, December 18, 2020 - 13:37 | By: Robert N. Adams
Developer
CD Projekt Red
Publisher
CD Projekt Red
Release Date
December 10, 2020
Genre
RPG
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Digital Microsoft Store Purchasers Can Get Their Money Back

Cyberpunk 2077 Xbox refunds are now being offered for anyone who purchased the game digitally through the Microsoft Store, effectively allowing any dissatisfied players to get their money back with little trouble.

The launch week of Cyberpunk 2077 has not gone so great. Despite an early hotfix from CD Projekt Red, the game continues to have problems across all platforms (but most especially on consoles). That led to CD Projekt Red offering refunds for both PS4 and Xbox One.

However, some gamers later reported that they had difficulty in securing a refund for PS4 and PS5 despite this announcement. It wasn't long before Sony made an unprecedented move for a major, AAA release — it pulled Cyberpunk 2077 from the PlayStation Store and offered refunds to anyone who purchased it digitally through them. Now, Microsoft is making a similar move, albeit without removing the game from its own storefront.

Cyberpunk 2077 Xbox Refunds slice

 
 

Many Cyberpunk 2077 Xbox Refunds Already Processed by Microsoft

As Gematsu reports, Microsoft has expanded its policy to essentially allow unconditional Cyberpunk 2077 Xbox refunds, whether you've bought it for the Xbox One or the Xbox Series X|S.

"While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles," read a tweet chain from Xbox Support. "To date, we have granted refunds to the vast majority of customers who have requested one. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page here: https://msft.it/6010pXEHj"

It should be noted that this is for digital purchases on the Microsoft Store; if you bought the game physically, you're going to have to get in contact with your retailer of choice. Thus far, Best Buy has stated that it will be taking returns of the game through December 21, 2020.

This follows reporting from Bloomberg that employees at CD Projekt Red are unsatisfied with the game's troubled launch. According to that article, some developers are concerned about the impact this launch will have on the company's reputation, with management taking responsibility for the decision to release the game in this state.

In any case, console gamers can now get Cyberpunk 2077 Xbox refunds if they've bought it digitally on the Microsoft Store; unlike PlayStation, however, the game is still available for purchase on that platform.

What do you think of console players getting refunds for Cyberpunk 2077? Do you think CD Projekt Red should have delayed the launch on all platforms, some platforms, or had no delay at all? Let us know in the comments below!

 

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A photograph of Robert N Adams
Senior Writer

I've had a controller in my hand since I was 4 and I haven't stopped gaming since. CCGs, Tabletop Games, Pen & Paper RPGs - I've tried a whole bunch of stuff over the years and I'm always looking to try more!