With the release of Warlords of Draenor, the fifth expansion for World of Warcraft, players have been having issues connecting to the games servers. The overcrowded servers weren't helped by the DDoS attack on launch day. To apologize for these problems Blizzard are giving players free subscription time. J. Allen Brack, executive producer for WoW posted this on the game's official forums.
In recognition of the difficulties so many of you ran into when trying to play over the first few days, we're adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14. Things are already in a much better place than they were going into the weekend, so I hope you’ll now be able to focus on having a ton of fun with this expansion.They have also put measures in place to try and help players get into the game.
To help address this, we’ve expanded the new instancing tech we used to improve queues on Saturday and we’re continuing the process of applying that to raise the capacity of all realms again. This will result in approximately double the prelaunch capacity on each realm, which should greatly reduce queue times for most realms if not eliminate queues altogether.Issues like these are not uncommon when games or expansions are launched and it is nice to see a company try and make up for it. Players may still feel hard done not being able to play a game they have payed for.
Blizzard ended the post humbly by saying "I also hope you'll accept my apology and keep your faith in us." and "On behalf of the World of Warcraft development team, as well as everyone at Blizzard, thank you all again for your patience and understanding."
Source: Blizzard Post