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Plugging in a Kindle is causing Windows 10 to crash after the Anniversary Update has been applied as reported by The Guardian.

Dozens of users of both the Paperwhite and Voyage Kindle devices report that the operating system crashes to a blue screen and restarts as soon as the device is plugged in via USB. This particular issue is only being encountered by users of these Kindle devices who have either installed the Anniversary Update or are a part of the Insider Program which acts as a way to test upcoming builds of Windows 10.

Curiously, some users are reporting that if the Kindle is left plugged in after the crash it will operate as normal once the computer has restarted. However, unplugging the device and plugging it back in will result in a blue screen and restart once again. Others have resorted to plugging in their device before the operating system has loaded in properly to avoid it happening altogether. However, some users have had no success in getting their device to work with Windows 10 after the update has been applied.

The Anniversary Update is the first major update for Windows 10 and includes a host of improvements and new features. Microsoft has stated that it features up to 20% faster boot time for some users and improved battery life for users on the go. It also has made Cortana available from the lock screen to allow users to play music, ask questions, or set reminders.

However, the update has had its fair share of problems. Last month, news came to light that the ability to change policies was removed from Windows 10 Pro following the update. The functionality of webcams was also negatively affected as a result of the update.

Quick Take

I have a deep appreciation for the comedy of the situation considering this is Microsoft’s “most reliable update yet”. I’m well-acquainted with Microsoft’s idea of reliability as a former user of Windows ME (for two years, no less). Developing an operating system is surely an immensely complex undertaking, but I can’t shake the feeling that every update to Windows adds in more garbage that I don’t want and takes away functionality that I had found very useful. I hope Microsoft gets their act together.

Have you installed the Anniversary Update for Windows 10? Have you had a smooth experience using it or have you had some problems? Have you encountered this particular crash? Let us know in the comments below!

Robert N. Adams

Senior Writer

I've had a controller in my hand since I was 4 and I haven't stopped gaming since. CCGs, Tabletop Games, Pen & Paper RPGs - I've tried a whole bunch of stuff over the years and I'm always looking to try more!

  • vonSanneck

    The more I hear from the Windows 10 Anniversary update the more it seems like a rush job.

  • Scootinfroodie

    It’s very clearly a desperate attempt to create a closed ecosystem, much like Apple has with iPhones/iPads/Macs/Apple TV. Microsoft wants to get their Windows users to use the Xbone and maybe buy a phone with Windows on it. This makes sense to them because the only sector they still win, hands down is PC. Market share for Windows (all OS’s) is still like 90% according to the few sources out there that present such data for free. Unfortunately, most of that is still Win7, and XP still makes up a more significant portion than 8. After both 8 and 8.1 failed to meet expectations, Microsoft likely figured they’d try for a big unification system, with the added bonus of bolstering mobile and console, where they’re also getting fucked.

    The issue is that they ape Apple but don’t seem to understand that their consumer base buys their products for completely different reasons. OSX has a tiny market share, and ultimately, while Microsoft has failed to break into the mobile market, the major competitor for Apple in that space is fucking Linux-based (not bashing Linux, but if you told me that any of its variants would be giving Microsoft and Apple a run for their money 10 years ago I’d’ve called you crazy). I think they recognize that they really should be doing better in their other markets, but unfortunately they seem to think that automating functions and removing end user control are the way forward. They’re far from alone in this, but they were the ones making money off of doing things mostly the other way around

  • vonSanneck

    I know all of this, and I even use Win10 from a fresh install, it’s less buggy than the upgrade route. But I still think Microsoft lost the plot with their current practices.
    But that was not what I was talking about. The Anniversary update seems like it was tested on MS products only and on fresh install computers, which the large majority isn’t.

  • Scootinfroodie

    I was more commenting on the fact that I think it’s less rushed and more missing the point. I’d agree though that it probably had limited testing, though to be entirely fair most things do. Prioritization in testing could definitely be an issue though and I would not be the least bit surprised if that was confirmed to. be the case

    I think their current practices are merely an extension of the thought process and methodology that has been bleeding them customers since Vista. Less so pushing things out the door, more so having a poor workflow for maintaining and evaluating quality. 7 seems less and less like a legitimate success and more like a fluke every year

  • Joe Gamer

    I won’t be buying anymore windows licenses. I’ll gut it out with linux. I bought windows because it gave ME control, It was a good balance of usability, compatibility, and security. I want no part in a privacy destroying DRM infested walled garden ecosystem.