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In a response to the recent controversy surrounding the Heroes of Might and Magic 7 Collector’s Edition released in North America, Ubisoft has decided to fully refund any and all players who send in a request.

The controversy came about after aN imgur user pointed out that the collector’s edition of Heroes of Might and Magic 7 did not include a physical disc in the package, even though the advertising for the game, including an official unboxing stream on Twitch, did include a physical copy of the game.

The user further mentioned that the special edition was shipped in unsealed packaging, with the lid off, which caused the contents of the package to spill out of the box. The user also notes that there was an empty spot in the box that was clearly meant for a DVD case. European players don’t seem to be affected by this. 

The imgur user explained that Ubisoft initially tried to dodge this particular bullet by activating digital copies of the game and refusing to refund those copies. Ubisoft then changed the picture on the official store page from “PCDVD” to PC “Download” to cover this up, forgetting to remove the picture of the collector’s edition that did include the physical DVD. 

A statement on the official forums, Ubisoft says it regrets “any confusion created by the marketing materials of our Might and Magic Heroes VII Collector’s Edition,” offering affected players a copy of Far Cry 4, Assassin’s Creed: Rogue, The Crew, Toy Soldiers: War Chest Hall of Fame Edition and Zombi by way of apology. 

Quick Take

Another day, another controversy centered around Ubisoft. It’s becoming increasingly harder to justify a purchase from this developer since they’ve been playing fast and loose with customer service in addition to releasing broken games upon release. Makes me scared for the new Assassin’s Creed game that is set to release next month. Would have been nice if they just flat-out came out and admitted that they misled their customers, but if recent years have been an indication, then I’m sure that’s never going to happen with them.

Chris Anderson

Staff Writer

I've been playing games since I was just barely able to walk, and I never really stopped playing them. When I'm not fulfilling my duties as senior staff writer and tech reviewer, I'm either working on music, producing one of two podcasts or doing freelance work.

  • ArsCortica

    Ubisoft, EA, Konami – is any good AAA publisher left that’s not horrendously incompetent?

  • Robert Grosso

    EA is not that incompetent. A lot better than those two and Activision at the very least.

  • Robert Grosso

    So was the disk stolen out of the packaging? Or did Ubisoft screw up and had an issue on their assembly line? Or did marketing screw up?

    Kind of important questions…it seems like marketing but then why the heck would you build a package with a CD insert then?

  • ArsCortica

    With all due respect, EA has raped more good studios do death than I can count. The other three certainly are trying their darndest to catch up for reasons that are beyond me, but the turd throne still is EA’s – for the time being.

  • Robert Grosso

    Considering most of that happened under Trip Hawkins and Larry Probst, and Riccitellio, despite being controversial, actually curtailed a lot of the issues found with crunch (despite how baked into the system it is), I simply have to say, so what?

    Look, if were really going to say EA is the big bad for shutting down studios, then why is it that other companies get passes for it all the time for the same practices? Nintendo, Namco-Bandai, Konami, Microsoft and Sony have been doing that for years now. Studios can make good games, but studios are not the be-all-end-all of perfection in the industry. Especially considering it’s a very work-for-hire styled industry when it comes to the developers anyway.

    So any notions about past policies with EA are kind of meaningless when in the perspective of what they actually do. The Partner program, technology investment and experimentation, and diversification of their portfolio are pretty good moves business-wise, and good moves for the industry. These are things I don’t see Activision or Ubisoft really doing as much. That is the bigger problem than old grudges.